Privacy Policy for RankinsGlass.com
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing, frequency, and duration of visits, referral sources, and interaction patterns. This information is collected through server logs, cookies, and analytics tools and may include session identifiers, IP addresses, and device information. The source of this data is our analytics tracking system and server monitoring tools. We process this information for several important purposes, including website optimization, security monitoring, user experience improvement, and technical problem resolution, which enables us to enhance site performance, protect against unauthorized access, and deliver personalized content. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, payment information, account preferences, and communication settings. This information is collected through registration forms, account updates, and direct user input and may include business details, payment verification data, and account security information. The source of this data is the user providing the information directly. We process this information for account management, service provision, communication, billing, and security purposes, which enables us to maintain user accounts, process orders, and provide customer support. The legal basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes biographical information, interests, preferences, artwork interests, design preferences, project requirements, and portfolio selections. This information is collected through profile creation, questionnaires, and interaction history and may include project specifications, design preferences, and communication history. The source of this data is your direct input and interaction with our services. We process this information for service customization, project matching, communication enhancement, and personalized recommendations, which enables us to provide tailored services, relevant content, and improved customer experience. The legal basis for this processing is our legitimate interests in providing and improving our services.
You have the right to access your personal data, which means you can obtain confirmation about whether we process your personal data and receive a copy of that data in a structured format. This includes the ability to review all data categories we hold, verify processing purposes, and confirm third-party recipients. To exercise this right, you can submit a written request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
You have the right to rectification, which means you can request the correction of inaccurate personal data or complete any incomplete personal data we hold about you. This includes the ability to update contact information, correct account details, and modify preference settings. To exercise this right, you can use our account settings portal or submit a correction request through our support system. We will respond within 15 days and may require current account credentials, supporting documentation, and verification of the requested changes.
You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to remove account information, delete usage history, and withdraw marketing consents. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require account password verification, written confirmation, and identity validation.
You have the right to restrict processing, which means you can limit the way we use your personal data when you have a particular reason for wanting the restriction. This includes the ability to pause marketing communications, limit data sharing, and temporarily suspend processing. To exercise this right, you can adjust your privacy settings or submit a restriction request. We will respond within 15 days and may require account verification, specific restriction parameters, and confirmation of restriction scope.
You have the right to data portability, which means you can obtain and reuse your personal data for your own purposes across different services. This includes the ability to download your data, transfer information to another provider, and receive data in a machine-readable format. To exercise this right, you can use our data export tool or submit a portability request through our privacy center. We will respond within 30 days and may require two-factor authentication, account ownership verification, and format specifications.Data Processing and Security Measures
We process Service Data which includes artwork specifications, design preferences, restoration requirements, and project timelines. This processing involves digital documentation, project management systems, and client collaboration tools, enabling us to deliver customized glass art services and manage projects effectively. For example, in the context of art, this includes detailed specifications for stained glass designs, restoration blueprints, and custom installation requirements. The legal basis for this processing is contractual necessity and legitimate interests, specifically to fulfill our artistic and professional obligations while maintaining quality standards.
We process Technical Data which includes device information, browsing patterns, and website interaction metrics. This processing involves analytics tools, performance monitoring systems, and user experience tracking, enabling us to optimize our digital platform and enhance service delivery. For example, in the context of art, this includes tracking gallery viewing patterns and design visualization preferences. The legal basis for this processing is legitimate interests, specifically to improve our digital services and user experience.
We process Communication Data which includes email correspondence, consultation notes, and design feedback. This processing involves customer relationship management systems and communication platforms, enabling us to maintain effective client relationships and project coordination. For example, in the context of art, this includes detailed discussions about artistic vision, design modifications, and installation specifications. The legal basis for this processing is contractual necessity and legitimate interests.
We process Transaction Data which includes payment information, purchase history, and service agreements. This processing involves secure payment systems and financial management tools, enabling us to handle payments and maintain accurate financial records. For example, in the context of art, this includes custom project quotes, deposit arrangements, and artwork valuations. The legal basis for this processing is contractual necessity and legal obligations.
We process Preference Data which includes artistic preferences, design choices, and customization requests. This processing involves preference tracking systems and personalization tools, enabling us to deliver tailored artistic solutions. For example, in the context of art, this includes color schemes, glass techniques, and stylistic preferences. The legal basis for this processing is legitimate interests and explicit consent.
Security Implementation
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Data Processing Agreements, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and industry-specific regulations, ensuring compliance with international data protection laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 2 years for business continuity and legal compliance
Usage Data: Retained for 12 months to analyze usage patterns and improve services
Transaction Records: Retained for 7 years to comply with tax and financial regulations
Communication History: Retained for 3 years to maintain service continuity and reference
Technical Logs: Retained for 6 months for security and performance monitoring
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy and Data Processing
At rankinsglass.com, we employ various cookies to enhance your browsing experience and provide essential services. Here’s how we use cookies to serve you better:
Essential Cookies
Essential cookies serve fundamental functions for basic website operations and security. These cookies process authentication tokens, session data, and security parameters to enable seamless navigation and safe transactions. For example, in our art gallery context, these cookies maintain your shopping cart state while browsing our custom glass collections and ensure secure checkout processes.
Functional Cookies
Functional cookies enhance your experience by remembering your preferences and choices. They enable personalized viewing of our glass artwork galleries, remember your favorite collections, and maintain your display preferences for optimal artwork presentation. These cookies specifically process your language preferences, regional content settings, and interface customizations to provide a tailored browsing experience.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our glass art presentations and online galleries. They collect information about your engagement with different artwork collections, time spent viewing specific pieces, and navigation patterns through our portfolio. This helps us curate better artistic presentations and improve our digital gallery experience.
Performance Cookies
Performance cookies assess and optimize website operation by monitoring loading times of high-resolution art images, identifying technical issues with interactive gallery features, and ensuring smooth content delivery. These cookies are crucial for maintaining the visual quality of our online art presentations while ensuring optimal site performance.
Cookie Management
You maintain full control over your cookie preferences through your browser settings, our cookie consent tool, and privacy preferences center. We respect your choices and provide easy access to modify these settings at any time.
GDPR Compliance
For our European Union visitors, we maintain strict GDPR compliance with explicit consent mechanisms, minimal data collection, and transparent processing practices. We ensure your data is protected and processed only for specified, legitimate purposes.
CCPA Compliance
California residents enjoy additional privacy rights, including the right to know about and delete their personal information, opt-out of data sales, and access collected information. We ensure non-discriminatory treatment regardless of privacy choices.
COPPA Compliance
For visitors under 13, we implement strict age verification requirements and parental consent procedures. We limit data collection and provide special protection measures, ensuring parents maintain access rights to their children’s information.
Updates and Changes
We regularly review and update our privacy practices, notifying users of significant changes and requesting renewed consent when necessary. Our commitment to privacy protection includes continuous compliance monitoring and clear documentation of policy updates.
Contact Information
For privacy-related inquiries, please contact:
[email protected]
We respond within 48 hours and require verification for data-related requests. Our support team handles privacy concerns, data requests, and rights exercise inquiries.
This policy was created specifically for rankinsglass.com and covers all associated services within the art industry.