PRIVACY POLICY
At Rankin’s Glass (rankinsglass.com), we are fully committed to protecting your personal data, privacy rights, and digital freedoms. We understand the importance of safeguarding the information entrusted to us and conduct all data processing activities in accordance with applicable data protection laws, including the General Data Protection Regulation (EU 2016/679) (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), where relevant. This Privacy Policy outlines the types of data we collect, our processing purposes, your rights, and the legal framework under which we operate. Our aim is to respect your privacy and maintain transparency at all times.
1. Scope of This Policy and Role as Data Controller
This Privacy Policy governs the collection, use, processing, storage, and disclosure of personal data through our website, rankinsglass.com, and applies to all users, visitors, and customers engaging with our services. Rankin’s Glass is the data controller responsible for processing your personal information. If you have any concerns or questions about your data, you may contact us using the details provided in Section 13 of this Policy.
2. Categories of Personal Data Processed
We may process the following categories of personal information, depending on your relationship with Rankin’s Glass and how you interact with our website:
a. Usage Data
This includes information about how you use rankinsglass.com, such as your IP address, browser type and version, browser language, access times, viewed pages, referring URLs, session timestamps, and activity metrics.
b. Account Data
This consists of details you provide when creating an account, or placing an order, including your full name, billing and shipping addresses, email address, and phone number.
c. Profile Data
Profile Data includes your purchase history, saved preferences, service usage, shopping behaviors, and any reviews or feedback you submit.
d. Communication Data
We collect communications sent through customer support, contact forms, email correspondences, and chat interactions. This includes support inquiries, resolution notes, and communication timestamps.
e. Technical Data
Technical Data may include your internet and network connection identifiers, device model and operating system, browser plug-ins, time zone settings, and system configuration details related to our service environment.
f. Transaction Data
This includes data related to payments and order fulfillment, such as purchase data, order history, payment methods (excluding full credit card details, which are handled securely by third-party providers), and delivery information.
g. Preference Data
Personalization preferences, consent records related to marketing communications, language choices, product interest categories, and cookie consent selections.
3. Legal Bases for Processing Personal Data
We rely on the following lawful bases to collect and process your data:
– Consent: For example, you may be asked to provide explicit consent for receiving promotional emails or cookies.
– Contractual Necessity: We process your data when it is necessary to fulfill a contract with you, such as delivering orders, handling queries, or managing your account.
– Legal Obligation: Processing may be necessary for compliance with statutory or legal requirements under applicable laws.
– Legitimate Interest: We may process data based on a carefully assessed legitimate interest, such as to improve our services, prevent fraud, or protect our IT infrastructure. When we rely on this basis, we ensure that your privacy rights are fully considered.
4. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights under relevant data protection laws:
– Right of Access: You have the right to request information about the personal data we hold about you and to access a copy of such data.
– Right to Rectification: If your data is incorrect or incomplete, you may request that it be corrected or updated.
– Right to Erasure: You may ask us to delete your personal data when it is no longer necessary for its original purpose, subject to legal retention obligations.
– Right to Restrict Processing: Under certain circumstances, you may request that we suspend use of your personal data.
– Right to Data Portability: If processing is based on consent or contract, you may request a copy of your data in a commonly used, machine-readable format for transmission to another controller.
– Right to Object: You have the right to object to processing for direct marketing purposes or where processing is based on legitimate interests.
– Non-Discrimination: Under the CCPA, you will not be discriminated against for exercising your rights.
To exercise any of these rights, please contact us using the details provided in Section 13 of this Privacy Policy.
5. Security Measures
We implement appropriate technical, administrative, and organizational security measures to protect your personal information. These measures include:
– SSL encryption to secure data transmission
– Role-based access controls to restrict access to sensitive information
– Regular security audits and vulnerability assessments
– Data backup and disaster recovery protocols
– Staff training in data protection and cybersecurity best practices
While no system can be guaranteed 100% secure, we take every reasonable step to secure your information appropriately.
6. International Data Transfers
Information collected through our website may be transferred to and processed in jurisdictions outside your country of residence, including the United States. In such cases, we ensure appropriate safeguards are in place, including the use of EU-approved Standard Contractual Clauses and other lawful mechanisms, to maintain a high standard of data protection.
7. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Data is retained per the following general standards:
– Usage Data: Up to 26 months for analytics and usage optimization
– Account and Transaction Data: 6 years for tax, accounting, and regulatory compliance
– Communication Data: 3 years from the last interaction
– Technical Data: 2 years or sooner upon request
– Marketing and Preference Data: Until user opts out or revokes consent
8. Cookie Policy
Cookies are small data files placed on your device to operate our website and enhance the user experience. We use the following categories of cookies:
a. Essential Cookies
Required for basic website functionality and security. Without them, features like secure log-in and cart management wouldn’t work.
b. Functional Cookies
Support enhanced features such as remembering your preferences and customizations.
c. Performance Cookies
Help us understand how users navigate rankinsglass.com by collecting anonymized data for analysis and troubleshooting.
d. Analytics Cookies
Used to collect statistical data about usage patterns through services like Google Analytics, helping us improve site performance and marketing effectiveness.
9. Cookie Management and Compliance
Upon visiting rankinsglass.com, you are presented with a cookie banner that allows you to manage your preferences in compliance with GDPR and CCPA. You may modify or withdraw your consent at any time by adjusting your browser settings or using available cookie preference tools.
10. Children’s Privacy
Rankin’s Glass does not knowingly collect, solicit, or encourage the submission of personal data from individuals under the age of 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information. Parents or guardians who believe we have collected information from a child may contact us at [email protected].
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. When we make significant changes, we will notify you via appropriate means, such as a notice on rankinsglass.com or a direct communication if applicable.
Please check this page regularly to stay informed of any updates or modifications.
12. Contacting Rankin’s Glass
If you have questions, complaints, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us using the following details:
Email: [email protected]
Website: https://rankinsglass.com
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We are committed to protecting your data and upholding the principles of fairness, transparency, and compliance. Please do not hesitate to reach out to us at [email protected] if you have any questions about your privacy rights or our data processing practices.